ITSCM as a Service Support, from the initiation phase to implementation and validation.

ITSCM as a Service

Our ITSCM service is specifically designed for organisations with limited or no IT service continuity resources.

ITSCM as a Service

ITSCM as a Service is particularly suitable for companies that have already established an ITSCM but require targeted support for the existing ITSCM lifecycle – without permanently tying up their own human resources or to compensate for a current lack of internal specialised expertise.

But we also support companies that want to approach the protection and resilience of their IT infrastructure in a structured way for the first time, with our ITSCM as a Service, from implementation to ongoing support.

Our ITSCM experts are at your side with flexibility and offer support from the initiation phase and implementation to validation and continuous improvement – naturally in accordance with the requirements of ISO 27031.

Our "ITSCM as a Service" includes:

  • Creation and updating of the necessary ITSCM process documentation with regard to IT emergency preparedness and response

  • Developing interface definitions, particularly with regard to BCM, ISM, CIRM, ITIL disciplines and crisis management

  • Preparation, execution and evaluation of gap analyses, including the analysis of dependencies within the IT infrastructure and on external service providers

  • Conducting IT risk assessments to identify and evaluate potential risks from existing vulnerabilities and threats, and developing appropriate risk mitigation measures

  • Creation of tactical and operational IT emergency plans including checklists for alerting, IT restart coordination and IT recovery

  • Conducting regular training and workshops for employees on IT service continuity management and how to react in an IT emergency.

  • Awareness-raising measures to create a ‘continuity culture’

  • Support in planning and conducting regular testing of the ITSCM plans, e.g. plan discussions, technical function tests, data centre switch tests, and simulations.

  • Evaluation and documentation of test results for continuous improvement of the ITSCM processes.

  • Continuous adaptation of the ITSCM plans based on the test results and in response to internal and external changes

  • Conducting maturity analyses and compliance checks for alignment with ISO 27031 and fulfilment of current legal/regulatory requirements

With our ITSCM Service, you receive a comprehensive, flexible solution that is geared to the specific requirements of your company – whether you want to implement a new ITSCM or optimise your existing IT service continuity management.
Please feel free to contact us to discuss your individual requirements and specific needs – together we will find the right solution for your company.

Contact